Policies

Book Online

You can schedule online by clicking the button above, or by calling 402-490-0096. We have appointments available from Monday through Saturday, with limited availability on Sunday. Note that we are an appointment only business.

 

 

Cancellation

A 24-hour notice is required for cancellation of an appointment, or you will be charged in full for the appointment. Payment is due before your next appointment. If you need to cancel your appointment, call 402-490-0096 and leaving a message, or email contact@stillpointmassage.org

 

Late Arrivals

A late arrivals will not receive extension of time, to avoid delaying the next client. Your appointment will end on time and at full price.

 

Intake Form (Health)

If you have booked your appointment online you will automatically be sent an intake form. Please complete it prior to arrival. If you did not receive one, then you will be provided one at our office. Note that all health information is kept in strict confidence.

 

Professionalism

Stillpoint Massage Therapists takes their profession very seriously. If any illicit suggestions are made by a client during a massage session, the session is terminated immediately. The client is held immediately liable for full payment of the scheduled appointment time. We reserve the right to block any further services in the future, and may issue a Termination of Care form.

 

No Call/No Shows

Stillpoint Massage Therapists time is valuable, as is our clients, and we offer a limited grace period of for arrivals. After which, a first offense is a $25 fee to the therapist. Second offense will result in client pre-payment for all services following.  We also reserve the right to limit or block online booking privileges at that time.


Payment

Only one discount is allowed per session. No exceptions.  Payment is due at time of service.


Returned Checks

A $25 fee will be applied for all returned checks.

 

Gift Cards

Gift cards or certificates/vouchers are not redeemable for cash.

  • Gift cards are non-transferable and must be used for the service that it was purchased/given for.  There is no splitting time or cost difference.
  • The New Client Discount is not applicable to gift card purchases.


New Client Discount

This discount is only valid for massage services that are 60 minutes or greater. 

  • One time only use.
  • Is applicable for massage clients new to Stillpoint Massage and not a specific therapist.                       
  • This discount is not applicable to gift card purchases.

 

Stillpoint Massage reserves the right to observe all situations on a case-by-case basis. We will act in the nature we see fit for the therapist and client involved.